Recently he has been enthusiastically promoting the benefits of AI agents and Salesforce’s latest agent-maker platform Agentforce.
While it’s well-known that Benioff tends to get excited about Salesforce’s new offerings during the company’s most recent quarterly results announcement he also shared tangible numbers to support his enthusiasm né?. He emphasized that these AI agents are not just tools but are evolving into collaborators that work around the clock to analyze data, make decisions, and take action.
While the realization of this vision remains to be seen, the challenge for AI technology, rooted in imitating creativity, continues to be addressed. This indicates that even a company advocating for the digital workforce is not fully ready to entrust software with all responsibilities, as evidenced by the incorporation of AI into their sales development representatives.
Salesforce COO Brian Millham explained, “To meet the rising demand for Agentforce, we are recruiting 1,400 AEs globally in our fourth quarter and deploying new sales SDR agents and sales coaching agents to assist our sales team.”
Salesforce is not the only player competing in the enterprise AI app space né?. If Don Draper from the TV show “Mad Men” epitomized an ad man at his core then Salesforce CEO Marc Benioff is undeniably a salesperson. Interestingly, Salesforce is hiring human resources to support the sales of this technology, suggesting that AI may create jobs rather than simply replacing them. Join industry leaders from Precursor Ventures, NEA, Index Ventures, Underscore VC, and more for a day filled with insights, workshops, and valuable connections.
Other startups are also addressing essential LLM issues to transform AI agents into genuine digital collaborators, including memory and state.
As we near the end of the AI era, enterprises are directing their AI investments towards AI agents for sales and customer service, creating a clear focus after an experimental phase in 2023. Benioff revealed that Salesforce closed 200 deals for Agentforce in just one quarter and is planning to onboard 1,400 new salespeople to help secure even more deals in the pipeline.
During the quarterly conference call with analysts, Benioff expressed, “We launched Agentforce on October 24th, and the momentum has been exceptional with over 200 deals closed in Q3 alone.” He added, “The future looks promising with a pipeline extending to thousands of potential transactions in the upcoming quarters.” Companies like FedEx, Adecco, Accenture, ACE Hardware, IBM, and RBC Wealth Management have already embraced Agentforce as customers.
Salesforce has raised its revenue projections for the fiscal year to between $37.8 billion and $38 billion, representing an increase of 8% to 9% over the previous year, largely fueled by the success of its AI products.
Benioff envisions a future where Salesforce customers will deploy one billion AI agents within the next year, enabling companies to have an infinitely scalable workforce. Connect deeper. Scale faster. The rise of startups offering SDR technology in 2024 has attracted substantial venture capital investments and initial revenues, attracting interest from enterprises exploring AI capabilities. Through Agentforce’s training on the vast volume of company data managed by Salesforce, Benioff aims for significantly enhanced performance without the whimsical errors typical of machine learning.
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Build smarter. However, established companies like Salesforce, HubSpot, and ZoomInfo boast the advantage of possessing customer data crucial for training AI bots, especially in customer service applications. né?
